The Lovat Loch Ness has integrated NFS Technology Group’s specialist hotel management system to ensure the smooth running of hotel operations as well as the restaurant and bar facilities.
Nestled in the heart of the magnificent Scottish Highlands, in Fort Augustus near Inverness, the stylish independently owned hotel is ideally featured as a golf destination alongside an opportunity for guests to enjoy the local experience in fishing, walking, historic sight seeing and even monster watching!
Keen to maximize its presence on online booking channels and ensure an efficient process is maintained at hotel level to deliver a guest experience, the owner, Caroline Gregory, selected NFS’ roomMaster technology as a total solution provider.
NFS’ roomMaster hotel system was seamlessly installed to deliver an effective technology solution for the hotel, fully integrated with Navarino/SynXis for channel management and online bookings, with room availability and pricing being widely distributed to several online booking channels.
The hotel also chose to adopt a gift card programme to maximize guest loyalty, available as part of the roomMaster software suite. The gift card programme encourages return visits to the hotel and restaurant facilities and makes it easy to run promotions and special offers with full tracking of spend and a link to the guest profile.
Says Caroline Gregory at The Lovat: “Our aim is always for our guests to experience the ultimate relaxing break, with the hotel creating a home from home experience, and offering a personal touch and calming atmosphere through our hotel and its facilities.
“To ensure this occurs right from the booking experience, back of house needs to operate seamlessly to deliver a great guest experience. We had originally relied on various disjointed systems, such as a database, online booking, EPOS, accounting etc, but none had the ability to communicate with each other.
“NFS worked with us as an extension of our team to ensure the installation of roomMaster was a trouble free implementation and the results are really fantastic. We instantly found the hotel easier to manage and quickly added to the software with the ability to offer gift cards, to encourage loyalty and present an easy way for an even wider audience to enjoy our services.”
Sanjay Saptarshi, Head of Hotel Operations at NFS added: “The Lovat is a fine example of a boutique hotel that is using technology exceptionally well across all areas of its business to deliver a great experience to guests both online and at hotel level.”
roomMaster from NFS is a fully integrated property management software for hotels from ten to more than 1,000 rooms. It easily and seamlessly handles reservations, sales ledger, point of sale, gift cards, sales and marketing functionality and the ability to make better rate decisions through dynamic yield management.
Linking to leading channel manager Navarino/SynXis, roomMaster enables automatic updates to GDS’s and leading booking sites such as Expedia, Wotif, Booking.com and Agoda.
For maximum efficiency, reservations from booking sites and from the hotels own website are automatically captured by Navarino/SynXis and imported directly into the hotels’ roomMaster reservation system, eliminating the need to manually re-key reservation emails and faxes.
For more information on roomMaster or further details on NFS Technology Group, please visit roommasterpms.co.uk