Alayic – a state-of-the-art AI voice platform, which includes a high-visibility POS terminal that takes and then prints processed orders and sends them directly to kitchen teams launches this week.
Designed to support small businesses with call handling, orders, bookings and customer enquiries, Alayic has entered the market at a time when restaurants and takeaways are under increasing pressure to manage high call volumes with limited staff capacity.
Across the UK, restaurant and takeaway operators are reporting that missed calls remain a persistent problem, particularly during busy service periods. This leads to lost orders, frustrated customers and added strain on frontline teams. With consumer expectations shifting towards faster and more reliable communication, many businesses are now seeking technology that can deliver more consistent support.
Alayic has been developed in response to this rising demand for dependable call management. Its AI voice agents provide an always available option for handling both peak-time and out of hours calls, helping restaurants and takeaways capture more orders and enquiries when staff are occupied with in-person service. As labour shortages, rising costs and growing customer expectations continue to shape the sector, this type of technology is becoming increasingly relevant.
The platform was founded by Paul Gott, Lee Parkinson and Ric Clements, a team with extensive experience in AI, Robotic Process Automation and customer service operations. The founders have also worked with the National Innovation Centre for Data on advanced AI and machine learning projects. Their focus with Alayic has been to create a practical and accessible tool that aligns with the daily operational challenges food businesses face.
With digital adoption accelerating across the foodservice industry, solutions that support efficiency, consistency and customer experience are becoming essential. Alayic enters the market as part of this broader move towards smarter and more resilient operational models.
Ric Clements, Chief Operating Officer at Alayic, commented: “Restaurants and takeaways are under huge pressure to keep up with customer demand, especially during peak hours. Missed calls have become an everyday challenge and they have a real impact on revenue and the customer experience.
“We created Alayic to give operators a reliable way to capture more orders and enquiries without adding to staff workload. It is about supporting teams on the ground and helping businesses operate more efficiently in a very competitive landscape.”
Alayic makes it as simple as possible to get started with AI voice agents, with their pay-as-you-go plans. There are no set-up fees and no minimum contract. Custom voice and tone, custom greetings and settings, a large free-minute allocation, reporting analytics and priority free support are included as standard, with the option to add on more customised options and a dedicated account manager.
For more information on Alayic, visit https://www.alayic.com