Moneypenny, renowned for its world-class client conversation solutions, has launched a brand-new AI Voice Agent designed specifically with the hospitality sector in mind, building on an already successful beta programme. This intuitive virtual assistant speaks naturally with clients over the phone, offering hospitality businesses greater flexibility in how they manage enquiries, protect billable hours, and deliver exceptional client care.
Built and run from centralised architecture at Moneypenny, the AI Voice Agent is human sounding, warm and always available. Capable of holding natural conversations using everyday language, it removes the frustration of automated menus or lengthy hold times. Clients simply speak, and the AI Voice Agent responds instantly and clearly in a way that feels professional and reassuring.
Designed to reflect each hospitality companies’ brand and enhance the client journey, the AI Voice Agent can efficiently triage high call volumes, quickly understand the nature of an enquiry, and handle straightforward requests such as opening hours, directions, booking appointments or document requirements. It also captures key information such as client names, details, contact information, and booking requests, and can seamlessly transfer calls to either a Moneypenny receptionist or directly to the appropriate person, ensuring that sensitive or complex matters are always handled by the right person.
Available 24/7/365, the Moneypenny AI Voice Agent ensures no call is ever missed, even during peak periods, and can manage multiple enquiries at once, eliminating voicemail backlogs and long wait times. Operating within strict guardrails, it delivers only accurate, company approved information, supports lead capture and appointment scheduling, and reduces interruption for in-house hospitality teams. On the rare occasion that a query is too complex or a client prefers to speak directly to a person, the AI Voice Agent escalates the call instantly to a real Moneypenny PA or a member of the company’s team with no disruption or delay.
Jesper With-Fogstrup, Group CEO at Moneypenny, commented:
“Our AI Voice Agent has been developed recognising that many hospitality businesses want to automate straightforward enquiries, while ensuring that complex and sensitive conversations remain firmly in human hands. It is about providing the right balance between efficiency and empathy, delivering the best of both worlds and enhancing the already brilliant client-focused service we are known for.”
