According to research, 84% of hotel guests believe that the TV service in a hotel room should be as good as they have at home *. With range and quality of content equally important to guests and hoteliers keen to meet the ever-growing demand, Sky can help to play a big part in creating a home-from-home viewing experience.
Sky Select is the simple way for hoteliers to deliver unmissable content in stunning HD to all the hotel rooms, all from one centralised system. It could help hoteliers benefit from more bookings, increased loyalty and top reviews, while their guests enjoy an unrivaled choice of the latest blockbusters, award-winning dramas and world class sport with up to 96 channels in stunning HD.
Aberdeen Treetops by Hilton have upgraded to the Sky Select system and Gary Hume, Head of Property for Hilton’s management company: Seven Hospitality Management and Graeme McCaw, General Manager of the hotel give their verdict.
Can you tell us a little bit about the hotel itself?
Aberdeen Treetops is a 4* hotel with 120 bedrooms. We also have our health and fitness club and pool onsite, as well as the largest conference and banqueting space in the North East of Scotland, catering for up to 800 guests.
What made you choose Sky Select?
Sky Select looked to be a fantastic product to enhance guest experience in our hotel. We wanted to create a unique selling point for our guests and Sky Select has helped us to achieve this.
How was the install process?
The process was very seamless and straightforward for us. It was great to speak to the set-up team directly on the phone and by email – it was a very easy process. The Sky team were very professional, and understood what our brief was and what we wanted to do for the hotel.
What are the benefits of Sky Select?
Having Sky Select In our comms room definitely helps because the Sky Bright Box uses a lot less space than previous solutions and there is less clutter as a result. Previously, we had a floor to ceiling rack which was a lot more cumbersome.
Why does Sky Select work for your hotel?
Sky Select compared to the system we had before is far better for our customers. Thanks to Sky Select we can offer customers the full package of sports and entertainment.
With Sky Select in the bedrooms we can offer a home-from-home experience. There are family channels available for children including the likes of Disney Junior, so children can enjoy their experience as much as the adults.
I’d say the content offered by Sky appeals to all types of guest, including our international guests and corporate customers.
Finally, since the install of Sky Select, our room service has improved, which in turn has increased our revenue.
Can you describe the impact of having Sky Select in one sentence?
I’d say in one sentence, Sky Select has helped our business. Our customers are a lot happier with the choice and quality of the content on offer and ultimately, we can command a higher room rate charge as a result.
It’s been such a good success in the Aberdeen hotel that we’re looking to introduce it to our other six proprieties in the UK.